Legal Question in Consumer Law in Massachusetts

I have my car done for tune up, engine flush and time belt changed. When I drove my car back home from the auto bodyshop, I noticed the engine light is flashing on and off. I call the auto shop immediately but they told me to bring the car in next week. I fix the problem and charged me $300 without advanced notice. I did not expect to pay extra because I think this is part of the tune up job have not done properly. Even I need to pay extra I still need to be inform and have my permission before they fixed my car. Now I have to pay them what ever they ask for to get my car back. how can I file a law suit against the PT auto body shop to get my money back? What kind of claim should I file and where to file. Do I need to send them a written demand letter before filing the law suit? I live in Chelmsford, MA. If I win the case, how can I get the money back? Please advise. Thank you very much.


Asked on 10/15/10, 12:03 pm

1 Answer from Attorneys
Dianne Brooks The Mandel Law Firm

Unfair and deceptive practices claims come under section 93A of the Massachusetts General Laws. If you are going to try and do this without a lawyer (which I do not advise) find that particular law and look at the requirements which do include sending a demand letter first.

Although I am located in New York City, I am licensed and have practiced in Massachusetts. If you would like to discuss this with me please give me a call. I do have a toll free number. Please be advised, however, that I have not agreed to represent you at this time.

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Answered on 10/22/10, 9:48 am


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