Legal Question in Business Law in Michigan

Canceling account

Is it legal for a business to refuse to cancel a customer account upon customer written request, even if the customer owes NO money and has no long-term contract with the business?


Asked on 5/24/07, 11:16 am

2 Answers from Attorneys
Regina Mullen Legal Data Services, PLC

Re: Canceling account

The account should be inactive,--perhaps the word "cancel" is what's throwing things off.

The business account belongs to the business. Whether they DO anything with it is another issue.

Contact the BBB or local counsel if they continue to DO something with the account, after you have sent them a certified letter.

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Answered on 5/24/07, 1:32 pm
Audra Arndt Audra A. Arndt & Associates, PLLC

Re: Canceling account

It depends on the company's policy. If this is an account that is appearing on your credit report and you want it marked close, send a letter to one of the major credit reporting agencies indicating that you previously requested from the account holder to have it closed, and want it marked as closed.

And always put your requests in writing.

Good luck.

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Answered on 6/01/07, 8:06 pm


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