Legal Question in Consumer Law in Texas

Household Move Possessions Not Delivered

I contracted a major van lines company to move my household goods from thier storage location in Houston to my house in Virginia. The contracted delivery was a week ago, but they never showed up. My possessions are sitting in one of their trucks at one of their local locations about 50 miles from my house, but they remain completely booked and will not prioritize me in front of their other customers. They call me daily with an update, but the story is still that they don't know when they can find a crew to deliver it. I'm not happy about my nice furniture spending 2 weeks in the hot truck after leaving it in conditioned storage over the past several months. Do I have any legal recouse to force them to deliver my things? Is their contracted delivery date legally binding?


Asked on 6/29/04, 10:28 pm

1 Answer from Attorneys
Peter Bradie Bradie, Bradie & Bradie

Re: Household Move Possessions Not Delivered

The delivery date is not binding. However they do have a duty of prompt dispatch, which means that they can't unreasonably delay delivery. Unfortunately, a lawsuit to enforce that aspect won't get things done any faster.

Can you arrange a crew to handle the transfer and delivery, then sue the original carrier for delay? If so, write to the original carrier urging prompt dispatch. If they fail to deliver, then they may be responsible for your additional costs.

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Answered on 6/30/04, 9:21 am


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