Legal Question in Banking Law in

i used to have hsbc credit card for which i have made full and final settlement of rs 15000 in the year 2004 through cheque
the full amount was around 30000
the debt management team told me that i am going to receive null statement next month
problem is they have taken that amount as part payment
they have clearly mentioned in my fax that if i pay that 15000 that will be full and final settlement of the account
now that amount is around 400000
several times i went to hsbc local branch and i told them my situation but my efforts have gone in vain
they have spoiled my credit track aswell without my mistake
please advise

Asked on 8/26/10, 5:58 pm

2 Answers from Attorneys

Vishwa Arya Arya & Co.

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since you have evidence of their offer of settlement in 15ooo by fax which you accepted by making payment, they cannot claim that money now. But since it is affecting your credit history, your best bet is to file a case before the consumer court and get it expunged. Before that you may write to the bank ombudsman with all the support document (copies) and not original

Answered on 8/26/10, 6:39 pm

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