Legal Question in Consumer Law in India

I went to ATM and made a transaction of 1000rs but got the message of deduction of rs 21000 rs ie 20000 rs were debited without my knowledge. I complained at the bank and the bank told me that the transaction was made and could not give me rs 20000. But when i asked for cctv clippings or footage, it could not provide me the clippings at the time of transaction as the cctv was not working. Should bank be blamed for this transaction, if yes then how much amount should i ask for the compensation?


Asked on 5/10/14, 10:19 am

2 Answers from Attorneys
anuradha Dixit +9312411481 dixitlawfirm

yes the bank is responsible did you inform the bank soon after this wrong transaction took place. write to them and ask them for refund if they dont then you can approach the consumer forum.

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Answered on 5/10/14, 8:52 pm
Fca Prashant Chavan Expert Edge LLP

11.05.2014

Dear Sir / Madam,

Yes, you should lodge a written complaint to the Bank Manager of the erroneous debit of Rs. 21,000/- to your A/c and request them to investigate and immediately reverse the excess amount debited to your A/c. A Police complaint of the incident with a copy of the Police complaint to the Bank, is also advisable and recommended.

Regards,

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Answered on 5/11/14, 4:10 am


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