Legal Question in Consumer Law in Alabama

I purchased web space on the Internet and am not able to access it.

I purchased a domain name from freehostspace.com. With the domain name, you are supposed to receive free web space. I published the web site I had created to the web space they provided, but the site still does not show at the URL that I purchased the domain name from. There appears to be a technical issue that is preventing the site from loading to the URL. I have Emailed freehostspace.com's tech support repeatedly, and of a number of Emails sent, I have only received one response, which was that they were working on it and would reply in 24 to 48 hours. That was 7 days ago. I have also called and Emailed the business office, and they have advised me that this is a technical issue, and I have to Email tech support (even though I have notified them that tech support is not responding to me). They too have stopped replying to my Emails. What should my next course of action be? I am not getting the free space that was promised with the domain name. If I'd known that there would be problems, I wouldn't have purchased the domain name from them; they charge $35, which is a good price for a domain name and web space, but not a good price for just a domain name. I can get one for $15 elsewhere. What should I do next?


Asked on 12/24/01, 1:41 am

1 Answer from Attorneys
Jon Lewis Lewis, Feldman, & Lehane, LLC

Re: I purchased web space on the Internet and am not able to access it.

I would send a letter certified that you either want your space or a full refund. This will allow you to document that you did make a complaint and asked them to rectify the problem. Keep a copy of the letter and send it both certified and regular mail. If they don't respond at that point, you might want to bring an action in small claims court. The clerks office in your county courthouse can show you how. At this point, you will have documentation that you sent to them for evidence. In the letter, put that you presume they have agreed to fix the problem or refund your money within 10 days unless you hear from them in writing. THis puts the ball in their court because a reasonable person would respond to your letter within the 10 days.

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Answered on 12/26/01, 9:48 am


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