Legal Question in Civil Litigation in Arizona
Filing a greivance
I own an online hair bow boutique. I have a customer who says she is filing a grievance with me & my
company. She placed a very large hair bow order over the holidays, my
busiest time of the year. I hand make all of my hair bows, and it was
taking me a while to finish the order. She was very upset and said that
she wanted her order or the money back within two working days of her
email. I shipped her money back the day she emailed me, but it got there
two days after the date she demanded it. It was the quickest I could get
it to her. While the check was in transit with the USPS she continued to
email me demanded her money and proof it was even sent. She said she was
giving me until Feb 23rd to have it delivered or she was handing the
matter over to her attorney. The USPS attempted to deliver her package on
Feb 21st, but there was no one there to sign for it. So they delivered it
on Feb 23rd. Now she just emailed me and said that she filed a grievance
with her attorney, and that I would be served soon when all the paperwork
is filed. My question is, can she take me to court over this, even if she
has her money back? Is there any way she can take me to court over this?
1 Answer from Attorneys
Re: Filing a greivance
Yes, she can file a complaint, but what are her losses? She has her money back, right? Did she also tell you she was going to resell the ribbons at great profit before Christmas, and now her potential profit was lost? Did she tell you her customers demanded she deliver the ribbons, and she could not, because you did not perform in time? Did she tell you that your holding her cash for so long caused her to have to pass up other buying opportunities? She may have a claim for those or other losses, but this matter looks like it might become principal-of-the-thing driven or lawyer fee driven fast. How much money is involved?
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