Legal Question in Telecomm Law in Arizona
Cable Company
Is the cable company required by law to send a bill (even if I have a credit balance on my account)?
Which state or local regulatory agency oversees the cable internet provider?
Those are my 2 questions, here's a little more detail. I moved out of state (Arizona) but kept my e-mail via the internet for $7.95 a month. I called in September/October and cancelled the service. I was never told I had a credit.
The account was never cancelled. They just kept deducting from the credit. I was never notified that I had a credit and I never received a bill (they claim they don't send bills if you have a credit) This past month is the first month I received a bill showing a credit of about $8.00. I have done EVERYTHING to try and resolve this. I had no way to know there was a problem because I never received a bill or notification of the credit.
1 Answer from Attorneys
Re: Cable Company
I don't believe a company is required to send statements, but it's considered good practice to do so.
Certainly, you're not responsible for the bills after the date you canceled your account. You should review your phone records to determine exactly the date on which you called them, then write a demand letter for the full amount of the credit balance as of that date.
Send this letter via certified mail, and if you don't get satisfaction, take them to small claims court (I assume we're not talking about thousands of dollars).
Cable TV companies are regulated at the Federal (FCC), State (Public Utiities Comm'n), and Local (City Council) levels. Start with the office of the city attorney in the city where you lived and had the account. Your complaint may not be the only one they've received.
Finally, you might try getting a consumer-reporter on the case... some of these TV guys can shame a company into doing the right thing!
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