Legal Question in Business Law in California

AT&T Fraudulent Charges

I cancelled my AT&T ISDN (high speed) phone lines in March of 2003. Bills were paid in full. In Sep 03, got a letter indicating that they had reactivated the lines. I called, and was assured they would take care of the problem. Since then, the lines have been reactivated more than 6 times. I have gone through hell each time trying to get this resolved. Unbeknownst to me, the ''solution'' they came up with was to send the bill to collections. When I refinanced my house, I had to pay the bill, which is still listed as a charge-off on my credit report. Now, almost 6 years later, AT&T has once again reactivated the lines, and has sent me a bill. Beyond getting back my $190, can I sue them for all the grief they have caused?


Asked on 2/26/09, 8:00 pm

1 Answer from Attorneys
Bryan Whipple Bryan R. R. Whipple, Attorney at Law

Re: AT&T Fraudulent Charges

Yes, you can sue them. Will you win? Possibly, but more likely, you'll end the harassment.

Have you considered the possibility that a personal enemy is impersonating you or has taken your identity to order the resumed ISDN service?

I'd try Small Claims Court first - cheap and quick, but the range of possible remedies is limited. Get a California-oriented paperback self-help law book on how to prepare and win your case in Small Claims. Read carefully and follow directions.

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Answered on 2/27/09, 12:10 am


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