Legal Question in Business Law in California

Re: Question

Reasonable steps would be to call the company & advise them that since the item is pending, you should not be charged. Get the name of the person and extension. Then contact the credit card company, and dispute the charge. If you have any other questions, contact me.

Re: Question

Your easiest remedy is to dispute the charge, which results in an ACH charge-back against the vendor. Of course, this is likely to cancel the sale, but if you can't get any reply from the vendor it is your best approach (that way, you won't be stuck with the charge).

I do not believe that it is illegal for a vendor to charge a customer before shipping as long as the vendor is going to ship the product and not just take the money. It is contrary to the VISA/Mastercard standard merchant agreement that governs the credit card processing arrangement between the vendor and its credit card provider, which is why most vendors don't do it.

Best wishes,\

LDWG