Legal Question in Business Law in California

We were quoted a price for a leased car with a down payment over the phone by a salesman

who represented the dealership - It was all done by phone and we left to get the car that same day -

Upon arriving at the dealership and after a 2 hour wait we were told the deal had changed - A

small ugly encounter occurred and the manager actually backed out of the deal - Can a company actually decline a quote that they verbally agreed to over the phone (bait&switch) without any

ramifications - Thank you -

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Asked on 10/04/10, 3:34 pm

1 Answer from Attorneys
Steven Simons Law Office of Steven A. Simons

Many --- Many ---- Many auto delaers will say one thing on the phone JUST TO GET YOU IN THE DOOR. Then the deal changes. It is a form of false advertising or, as you said, "bait and switch". It is illegal. Yet , many people just agree to teh new deal because they want the car. Others, like yourself, leave and vow never to go back.

Call the local DMV investigators and/or the BBB and file a complaint. Let the DMV handle what it is paid to do.

Good lluck.

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Answered on 10/09/10, 7:32 pm


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