Legal Question in Business Law in California

I recently had a water system added to my house like 25 days ago. The sales man promised all great things about the water, how wed see the diffrence in showers and drinking water, including a rebate check, and free soaps for 5 years. We gave in and had them install it because the sales guy said we had 30 days to change our mind if were'nt happy with it. Well im not happy with it , i see no changes in the water, its not what i expected it would be, and on top of that its more expensive than he explained it would be. We thought we were paying a flat price of 6200 for the system broken down in monthly payments, turns out if we make minimum payments (which we intended to do because thats what he explained was the payment program) we will end up paying 12000 after all the interest!!!!! i told him right away i dont want it please take it out you said we had 30 dAys to change our mInd, and they seem to be resisting and not planning to take it out. Ive called the manager and no call back. what can i do?


Asked on 7/23/14, 3:08 pm

1 Answer from Attorneys
Bryan Whipple Bryan R. R. Whipple, Attorney at Law

Well, first, it's pretty difficult to make an evaluation of a customer-satisfaction type complaint without, at least, reading the fine print of the contract and looking at the results produced by the contractor. It's even better if the lawyer can discuss the job with the other side.

A look at the contract also enables the lawyer to see whether it contains any special dispute-resolution terms, such as method for presentation of claims, mediation or arbitration, etc., and to see if it really provides for the 30-day satisfaction guarantee that "the sales guy" mentioned.

You might want to have an "initial free consultation" with a lawyer near you, but in any case, I think you should put your dissatisfaction and refund demand in a letter and mail it by certified mail to the contractor in time for delivery before the 30 days runs out. Keep a copy and then study up on California small-claims procedures. Try the Nolo Press book.

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Answered on 7/23/14, 5:24 pm


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