Legal Question in Technology Law in California

ok here it goes,

I am new as an ebay seller. I listed on an ad for 2 fur coats for sale . I used craigslist all the time and used to put the selling item and a simmilar related item i had for sale. I listed this ad for 1 fur coat and a mink coat. The ad displays SEPRATE picture of the fur and another picture of the mink. The description states that the "mink is also avaiable for sale." This lady bought the fur and I shipped it out promptly but before sending it out i sent her a message stateing what coat would she want. She did not reply to the message and I sent out the coat displayed in the main first picture, the coat she clicked on in the ad. Then went and sent it out. I got a message stateing that she did not receive BOTH of the items listed. I sent her a message before stateing eather/or not both. She said send the other item or elce she would file for a refund claim stateing that it is false advertisement. The ad i posted clearly states no refunds. She is saying that it is not as item was listed and arrived with missing jacket. When i told her it was eather or, not both ...at least not for that price. She hasent filed it yet, but im sure to hear from ebay soon that she has requested a return for an item that was "not delivered as stated in ad". I recieved the money FINELY from pay pal when the item was delivered to the address. This is the first sale I have made with Ebay and Pay Pal and dont want to Return money for something that I had to go thru the trouble of mailing. I wasent even asking alot for such an item though i know this is not the case of price.

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