Legal Question in Technology Law in California
Internet Terrorism & Invasion of Privacy
I joined an on-line dating service, was enrolled for three days, and immediately cancelled my 3-month membership via their e-mail customer support address because I was dissatisfied. I sent a complaint to their customer support e-mail asking that either a portion or all of my money be refunded and now I am being terrorized and threatened by the individual who fields these complaint messages. The individual has taken it upon his/herself to send e-mail messages to me from their own personal e-mail address, threatening my credit (as the company has my credit card number). What can I do?
2 Answers from Attorneys
Re: Internet Terrorism & Invasion of Privacy
As for that person's threat, from my personal, non-legal, general knowledge, I would
say that "having your credit card number" doesn't make it possible for that person to
ruin your credit rating and if he tried to rack up more charges it would do more to hurt
them (and his ability to use credit cards) than you, in my humble personal opinion. So
don't get rattled.
Maybe he'll be smart and just send you a perfect match and once you're happy, you'll
let him have his money. I assume this is a legitimate service, not a front for prostitution,
right? Well, don't tell me.
Are you female, being harassed by a male at the company? It would seem to me worse for him to
defend himself if it were that way.
I assume you asked the credit card company to "dispute" the charge, i.e., take the money
back out of the merchant's bank account and credit your account temporarily while they
get you two to write letters to them to resolve the question of whether you owe the money.
Keep it civil; maybe call the lawyer (from your state, right?)
who replied to this to go over the details of your
contract and establish with him that you didn't get what you paid for, if possible; maybe ask
him to review your dispute letters, too, though he won't get much money for doing that.
There are harassment laws, I think, but you'd have to consult him to see if they'd be
of any help to you.
Good luck.
Re: Internet Terrorism & Invasion of Privacy
It sounds like there is more to this story than what you have said here. Did you have any other contact with this person besides discussing your account? Have there been threats against anything other than your credit record? Why are they threatening your credit record if you paid in advance?
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