Legal Question in Technology Law in California
Legal Advise on Service/Internet Offering.
Dear Law Guru,
I Suppose to start a new Business i.e Online Live Technical Training.
Business Process:
The Prospects will book a slot and make the payment through our website using their Credit cards and we provide Session invitation for the slot.
The problem here is, How can I Prove that the Training has been provided to the Propect & it's Completed If the Prospect claims saying we have not provided training to him/her.
Possible Causes can be:
The URL didn't work that time, I could see a blank screen that day and no training has conducted or Institute people had not share the screen to me etc.,
Since it is a service. How can we prove that.
Kindly Advise me... Thanks In Advance.
Srujan
1 Answer from Attorneys
Re: Legal Advise on Service/Internet Offering.
Your failure may result into court case. Your clients may claim damages. You are required to provide good services against payments received. Therefore, you better strengthen your systems and the team. You will not be allowed to shift the burden on other persons or on URL failure etc. A person who is making you payment must get his money's worth or else you may be guilty of not only damages but also cheating under criminal law.
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