Legal Question in Consumer Law in California
I have an auto loan with Santander Financial, and since they took over my auto loan from Citifinancial, over a year ago, I have not received any statements from Santander at all. Since I live in California, is there any stipulation that the finance company should be sending me statements every month? I would like to know how much more is the payoff, of course, like any consumer would. I have tried to call them as well, but an act of congress to actually speak to someone and not get the run around with this company, please help!!
1 Answer from Attorneys
Actually there is an act of Congress. More than one. Look up [fair credit billing act] and [fair credit reporting act]. Don't Do Stuff Verbally (don't call them). Write letters certified mail return receipt requested in all dealings with them. Demand that they send you a current statement of account. If you do call them, keep a log of all attempts to reach someone, together with the date and time and the length of time you were put on hold.
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