Legal Question in Consumer Law in California

Hello, I took my car to my local Ford dealership because the front driver side wheel was making noise. When they checked out the wheel, they said that the hubcap with a ford logo on my 2008 Ford Mustang GT was broken, and that they didn't have the part in stock to replace it. They told me that they would order the part, and they also gave me a receipt for it. The next day, after school, I picked up my friend, and together we went to the Ford dealership, because he wanted to see the Mustang GT500 on the showroom floor. As I entered the dealership's service department, there were two lanes for service. On the right lane, there was a huge Ford F-350 or F-450, and nobody was on the left lane, so I parked on the left lane so my service would be quicker. I approached the same service representative as the day before, and told him that I was here for them to put on the part. He told me that he didn't need to take the car in in order to fix it, and that he'll fix it there, but it'll be around 15 minutes. So I told him that I was going to the showroom, and when I returned, the big truck was not there, and my friend saw a ding on the passenger door and mentioned that he had never seen this before we arrived at the dealership. I also have never seen that dent, except after taking it to the dealership. I approached the service representative and told him that there is a dent on my door, and that I believe that it occurred here. He denied everything, and went to talk to the service manager. Approximately 10 minutes later, the manager shows up, and says that they did not do this damage. I tried talking to the service manager, but he was threatening me to throw me out of the dealership, and call the police, even though I was talking calmly to him. But then I realized that the dealership has a camera system, and asked if I could see the video, and see if the accident occurred at the dealership. The manager said that he had the right to not show me the tape, and that he guaranteed that his dealership didn't dent my door. So as frustrated as I was, I went home and called the Ford headquarters and placed a complaint on the dealership. A few days later I also contacted their general manager, and met up with him to tell him the story, but he doesn't want to listen either. They don't want to fix my car, but they are offering a free service for me. I also mentioned about the camera, but the general manager said that the cameras don't record, they are only there for the receptionist to watch over the day. I also didn't receive any receipt for any service being done on the second day. Aren't they supposed to give me receipt for every day I take my car into their dealership? I also heard that they are supposed to do a walk around of the car to see if the car has come in with any dents or dings so that if a customer blames them for a ding, they can prove that it didn't happen there. Can you please help me get my car repaired or at least get the money to repair it.

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