Legal Question in Consumer Law in California

cell phone bill

i just signed a two year contract with sprint, stating clearly (i have a witness) what i wanted (very little) and what I didn't want. My first bill was $343, 5x what I contracted for. I was charged for services I refused to contract for, after being told in the beginning all this would be blocked. I have spent a horrible 4+ hours with their cust service. What can I do? and where can I read laws, etc. re:cell phones? thank you


Asked on 9/12/07, 10:33 pm

1 Answer from Attorneys
Michael Meyer Law Ofc. Of Michael J. Meyer

Re: cell phone bill

Almost all of these contracts have a merger clause, which says that your verbal negoatiations are irrelevant, and the only contract is the one in writing. If so, your oral agreements with the sales person are worthless.

The first thing you should do is look at your contract and see whether it reflects those modifications. If you signed the contract that did not contain any of these "blockages," then it chances are you will end up paying for these services. If, however, your contract reflects the changes you thought you agreed to, then you've got a good faith basis for challenging their bill. Moreover, you would have a good basis for a lawsuit if they did not correct the bill.

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Answered on 9/14/07, 12:02 pm


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