Legal Question in Consumer Law in California

damages from laptop reseller or manufacturer for

On Dec. 24th 2008, I bought an HPlaptop through Best Buy online. It didn't work and so I used HP for support. Now, more than 90 days later, the issue is still unresolved and I have been in daily communication to get the computer returned. I have been working on this request for most of this time and there are various reasons and processes they have been putting me through. I have phone and email records showing how much time I've been putting into this. I work for myself, so I can't prove specific monetary damages from spending all this time and hours on the phone. But, I am emotionally drained from this experience and it's left me with no options to go buy a computer elsewhere until I get my money back. Is it possible to go after either Best Buy or HP for any damages for this continuing process. Even if I get my money back from Best Buy, that is not enough to compensate me for my time and frustration, so that's what I want to ask about.


Asked on 3/25/09, 1:01 pm

2 Answers from Attorneys
Roy Hoffman Law Offices of Roy A. Hoffman

Re: damages from laptop reseller or manufacturer for

You are not going to be able to recover any damages for the time and frustration you have experienced. In fact, the warranty probably has a specific disclaimer disclaiming any liability for these types of damages.

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Answered on 3/25/09, 1:53 pm
Thomas Mauriello Mauriello Law Firm, APC

Re: damages from laptop reseller or manufacturer for

Your message did not describe the problem with your HP computer. Please describe the problem in detail so that I can evaluate the issue. Thanks.

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Answered on 3/25/09, 9:07 pm


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