Legal Question in Consumer Law in California

Re: gmac repo reps won't fax

There are several laws that protect consumers in situations like yours. You should have received notices in the mail that advise exactly what you must do to obtain your vehicle.

We have experienced a bank placing too many conditions on the release of a vehicle after repo, in violation of the borrower's rights.

They probably don't HAVE to fax you anything. If you don't have a letter setting out the steps, just ask them over the phone to identify everything you have to do to recover your car, write it down carefully . . . and get the full name of the person you spoke to.

You probably can't record them without permission. Ask if they're recording the call for "quality assurance" and tell them you're recording the call, too. If they consent, you're fine.