Legal Question in Consumer Law in California

What kind of recourse?

Last December, I had new windows & doors put in my home. After a couple of rainy days, I found out that they leaked & ruined my laminate flooring. After 6 months, the contracter finally replaced my flooring. The replacement was supposed to be ''comprable'' however I've had problems with my floor (i.e. gapping, buckling, etc) ever since. The installer has come out 3 times to fix it. The last time he told me that in his opinion the flooring was defective & the whole floor needed to be replaced. He took out an area 10'x3' to replace 1 board b/c of the defective boards and said he'd come back to fix it. When I contacted the owner the next day, he denied the material was not comprable (though I cannot find any info on it, nor has any other floor company that I have contacted heard of this brand), denied that it was defective (though he has not seen the floor), says it'd be 4 months to fix the hole & says the installer told him the floor was ''fine.'' I am now stuck with a hole in my floor and what flooring I do have continues to gap & buckle. Others I've called feel it's a labor issue (even the owner), but I can't get anyone to call me back or inspect my floor. What recourse do I have & how do I get my floor fixed?


Asked on 10/16/05, 2:36 am

1 Answer from Attorneys
Robert F. Cohen Law Office of Robert F. Cohen

Re: What kind of recourse?

Contract with a reputable flooring company to fix the floor after taking photos of all of the problems. Then sue the other folks for the cost. Make sure the repair person writes it all up in the order and scope of the work.

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Answered on 10/16/05, 2:39 am


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