Legal Question in Consumer Law in California

Major Electronics store sold me an item, different item in box, won't exchange

I recently purchased a Canon 40D

digital camera from a major

electronics retailer. When I opened

the box the camera inside was a

Canon 30D, a camera of $400 lesser

value. I immediately returned to the

store with the item and my receipt

and explained the situation. They

said they couldn't exchange it for the

correct item yet because they needed

to do an investigation. I called Canon

and they say it couldn't happen on

their end because the 2 cameras are

packaged in different locations. I

called the retailer back and let them

know what Canon said, and they said

they would call me back in 2 days.

Now I feel like I am getting the run

around when I call them. What can I

do?


Asked on 2/04/08, 10:01 pm

1 Answer from Attorneys
Lowell Houghton Law Offices of Hagop Chopurian

Re: Major Electronics store sold me an item, different item in box, won't exchange

If you bought it with a credit card, write a letter to the retailer and cc the credit card company and ask the credit card company about their chargeback policies.

Read more
Answered on 2/04/08, 11:43 pm


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