Legal Question in Consumer Law in California

We signed a two year contract on February 2 with a major TV programming provider. The programming is relatively the same as our previous provider. However the equipment provides less conveniences. We were told the services were the same as our previous provider and that is proving not to be true. We have discussed our concerns with customer service, and they recommend another technician visit to install more equipment which will provide the services we were expecting. We have heard nothing from anyone since. I believe this is the beginning of the run around. Is there any law in California that will permit a way out of this contract, since the only way to learn of the short falls of the equipment is by agreeing to install it under the contract? If there is a way out, what is the time limit? Thank you for your time and consideration.


Asked on 2/07/10, 10:28 pm

1 Answer from Attorneys
Michael Stone Law Offices of Michael B. Stone Toll Free 1-855-USE-MIKE

Sigh. Every day we get questions from people Who Were Told. Show me someone Who Was Told and I'll show you someone who didn't read the contract. As you might have guessed by now, from a legal standpoint what You Were Told doesn't mean diddly-do. Please Read The Friendly Contract, only by reading it can anyone know for sure whether or not the "services are the same" as those provided by your previous provider. There probably is a time limit, but you have a copy of the contract and I don't. I'll bet the contract you signed also has an Arbitration clause, so good luck trying to enforce the legal rights, if any, that you might have under the contract.

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Answered on 2/13/10, 12:11 am


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