Legal Question in Consumer Law in California

Store broke my tv

I bought a Sony 34'' CRT 200-lb TV

and an extended warranty to go with

it from a well-known store. The TV

failed while still under warranty. The

store incorrectly told me to bring the

TV into their store to have it repaired,

which I did; the TV should have been

repaired in-home due to its weight,

as they later told me. The store

forwarded the TV to a regional service

center. Within a week, a repairman

told me that he could not find a

problem. Five weeks later, I have

been told that my TV was damaged

in-transit and cannot be fixed.

Unfortunately, this model (and its

technology) have been discontinued

and cannot be replaced. I have been

offered a depreciated cost in return.

Should I have been offered the full

price? Also, there are 2 years left on

my extended warranty. Can that be

transferred or honored on the

replacement TV?

1 Answer from Attorneys

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