Legal Question in Credit and Debt Law in California
What is the law in California about hotel cancellation charges? We have in place a 72-hour cancellation policy. A guest called on the eve of his reservation to say he wanted to cancel. He was reminded about the cancellation policy and that his card would be charged the full amount of his reservation. He is contesting the charge, and thinks he should only have to pay for 1 night instead of the 3 nights he booked.
Asked on 10/21/10, 4:15 pm