Legal Question in Discrimination Law in California

I'm a Filipino-American. Yesterday, my Chase Customer Service call was picked up by a call center agent located in the Philippines. Agents in the Philippines speak and understand Tagalog. They speak very good english. They are also not allowed to speak Tagalog.

I suggested to the agent that I prefer to use Tagalog in my conversation with her. She told me in return that the conversation is being recorded and that I must speak in English. I told here, Chase Customer service has an option for Spanish-speaking callers, so why not allow me to speak Tagalog. She said she doesn't know.

My question: I there any race profiling-related US law that is being violated here?

Thanks.


Asked on 2/03/11, 6:47 am

1 Answer from Attorneys
Isi Mataele 'Isi Mataele Attorney at Law

No not really. There is no requirement to accommodate any foreign language. If they accommodate because there is a significant population or need and don't for another as a private entity that is permissible.

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Answered on 2/04/11, 9:20 pm


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