Legal Question in Entertainment Law in California

If I pay for a service and it does not work the way it is to be. Or if it stops working constanly can i recive a refund, For instance My neighbors and I are paying foe cable and for about 3yrs myself have had nothing but poor or interupded service and same with my neighbors. constantly freezing up and tiling on the TV droped calls all the time slow or no service alot of the times. I worked as a cable person and was fired becouse I was complaining about the poor service and not enough signal to the apartment complex. I was just told by Comcast I sould let my neighbors do the complaining and need to step down befor the have a restraining order implace on me for my complaining emails they are saying it is harasment.now I would like to see if I could or can sue them for the 3 yrs of me paying for bad service and they new it becouse I continusly complained about it and so did my nieghbors. Anything


Asked on 1/11/11, 8:35 am

1 Answer from Attorneys
Keith E. Cooper Keith E. Cooper, Esq.

You should be aware that there are government agencies that regulate cable service, and that is where you should be directing your complaints. They can force the company to issue a refund or provide you with the service you're paying for. The name and address of the regulating agency should be on your cable contract or the bills you receive--they are required by law to give you this information.

If you were fired for exercising your right as a consumer to complain about lack of service (which is separate from your employment with the company), then you may very well have a wrongful termination complaint. Check with a qualified employment attorney who can give you specific advice about your situation.

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Answered on 2/04/11, 1:43 pm


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