Legal Question in Civil Litigation in California

Compwnsation for suboptimal service

My wife & I travelled by an Airlines for a vacation. Our plane was delayed by more than 24 hours. The airlines traeted us badly, did not make alternate arrangements and did not book connecting flights properly. All passengers complained and the airlines promised they will write to us and apologize and compensate. We missed part of vacation and had to make extra arrangements for stay due to delay. Airlines never wrote to us, so we wrote a letter detailing the suffering they caused to us. They offered a 100 $ gift have sent to me a form to sign giving up my rights to sue. We had more problems in the rest of the journey and $100 compensation/ gift sounds a joke . What should we do. we sent a copy of our letter to : U.S Department of Transportation

Aviation Consumer protection Division, C-75, Room 4107

Washington, DC 20590. Have not heard from them. What should we do next.

Thanks


Asked on 9/30/99, 5:49 pm

1 Answer from Attorneys
John Hayes The John Hayes Law Offices

Re: Compwnsation for suboptimal service

You are right it does sound like a joke. Hopefully, you haven't signed the release or cashed the check both would prohibit you from any further action against the airline. Anytime you receive a release of liability always have an attorney take a look at it to confirm that you are agreeing to the correct terms. As far as compensation for travel expenses and such I need to know why the flight was delayed. Was it because of the airline itself, weather or circumstances which they could not control? What is your theory of liability? What is there defense? Who told you that you would be compensated for your trouble? These are all vital points that need to be established in order to determine if the airline is at fault and that they owe you compensation. However, the fact that they have already sent you a letter and some sort of settlement, not much but something, shows that they think that you have some sort of case or they would have ignored your letter. Please feel free to contact me at 888-563-8529 or by email to discuss your case and your rights as a passenger.

I look forward to speaking with you.

John Hayes

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Answered on 10/04/99, 5:09 pm


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