Legal Question in Insurance Law in California

Problems with Insurance with Publis Storage

I am currently storing some of my furniture at a Public Storage facility. I opted to get insurance just in case something happened. The insurance they offer is through a company called Willis. It is a third party company, separate from Public Storage. In the Fall of 2008 I visited my unit, and noticed a leak from the fire sprinkler. There was water all over the ground. My TV was sitting in an inch or 2 of water, and there was water on the top of my TV. My mattress was completely soaked, and there was a large rust stain on the side, approximately 4 inches in diameter. There was also a rust stain on the bottom of my sofa bed, which was stacked on top of my other sofa, and I could feel that the sofa was also soaking wet. I contacted the insurance company. They sent me a letter telling me how to send in the receipts and photos. I mailed all of my receipts and emailed my photos, and I never heard from them after that. Apparently, this Willis Insurance company doesn�t send claim adjusters, they just go off of the pictures. You can clearly see that damage was done from the photos; however, to get a real idea of what has happened, someone really needs to come and see it. It is hard to take pictures that shows the full damage considering

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