Legal Question in Employment Law in California
Hi, I work in the Granada Hills, for 2 years in retail store. Today I have costumers who were swearing on the store and a need to provided customer service for her. I call manager for help, and she did not do anything to take her out from the store. So my question, is the have same low for south California to protect employee from the customers (if the out controlled or just using bad words)??????????????????????????????And what I shout do if I have some time like this costumers, and managers doesn�t responding?????????????????
1 Answer from Attorneys
Stores have the right not to serve customers who are rowdy or disruptive. If the manager does not assist you, you have a choice -- you can keep your cool and politely ask the customer to leave. If the customer does not leave, you can choose not to serve the customer, but face the consequences from your employer.
If the manager weren't present and you were alone, you could seek help from law enforcement if the customer were to become disruptive.
It puts you in a difficult situation.
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