Legal Question in Product Liability in Canada

Re: false ad

The company's responsibility is to provde you, a purchaser, with the product they advertised, and led you to believe you were getting.

Did you give them a chance to do that? An honest company, or one that wants to be seen

as honest, will usually do the right thing if you give them a chance. Large or prominent

internet retailers, like Lands' End, welcome the

opportunity to set things straight.

If your seller won't do the right thing, you have to

consider what you are willing to spend to get your

problem straightened out. You could always sue them,

depending on how much it's worth to you. Some people are willing to

spend a lot of money on "the principle of the thing."

Lawyers love those people.

Seriously, there are no Internet Police, and there isn't

an effective Internet BBB you can complain to. If you

can find out where your retailer has its offices,

you might be able to get some attention from the local

law enforcement, but this is rare.

On the other hand, if you and a lot of other people

complain, the local authorities might be moved to shut

down a dishonest e-tailer, or even (in an extreme

situation) bring a criminal charge against them.

Good Luck!