Legal Question in Consumer Law in District of Columbia
no refund policy
I booked a hotel on-line that had a no refund policy. When I cancelled the reservation a week before the date of stay, the full amount (2 days) was charged to my credit card. Of course they refused any refund, but also refused to allow other dates of stay. Can they really get away with that policy? charging the full amount for absolutely no services rendered? I could see a penalty, but not the entire amount.
3 Answers from Attorneys
Re: no refund policy
Since the transaction was done with a credit card, you have nothing to lose by notifying your card issuer in writing that you are asserting your right under the federal Fair Credit Practices Act(FCPA)to place in contest the charge for services that you were never able to utilize on the grounds that the charge under these particular circumstances was simply unconscionable.
Re: no refund policy
Since you knew about the policy going in, your question is in the category of Whining. In the future, use Priceline, and make your reservations not earlier than 1-2 days before your stay.
Re: no refund policy
The agreement or website terms and conditions that you endorsed per se would dictate your understanding of the agreement, or their breach. If you have the agreement your signed or read prior to your purchase, we may be able to assist and/or direct you from here.
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