Legal Question in Business Law in Florida

Customer is ignoring our calls to resolve a damage issue

We are a satellite installation company. A couple of days ago, one of our techs while performing the installation in the attic, he stepped on the ceiling and created a hole. The customer was very co-operative while we were still on site then the next day we called them to try to resolve the issue and they yelled at us and hung up. We have been calling and leaving messages but they either ignore us or hang up on us after they tell us they're waiting to speak with their attorney. We want to take care of this matter but they won't let us. We're afraid the longer we wait, the more damage occurs and then we'll have to pay more to fix the ceiling. We thought about sending them a registered letter giving them 7 or 14 days to respond or we will no longer be responsible for the damages. What would you suggest? Thank you!


Asked on 1/19/06, 7:33 pm

1 Answer from Attorneys
Randall Gilbert Gilbert & Caddy P.A.

Re: Customer is ignoring our calls to resolve a damage issue

NOTE: This communication is not intended as and should not be interpreted as legal advice. Rather, it is intended solely as a general discussion of legal principles. You should not rely on or take action based on this communication without first presenting ALL relevant details to a competent attorney in your jurisdiction and then receiving the attorney�s individualized advice for you. By reading the �Response� to your question or comment, you agree that the opinion expressed is not intended to, nor does it, create any attorney-client relationship, nor does it constitute legal advice to any person reviewing such information, nor will it be considered an attorney-client privileged communication. If you do not agree, then stop right here, and do not read any further.

RESPONSE: You may wish to send them a letter indicating that since their complaint regarding roof damage you have been repeatedly trying to contact them to inspect and resolve the issue but they have not returned your phone calls. Accordingly, in order to mitigate any further damage, contact your offices immediately so as to prevent any further damages. Best of Luck,

Randall Gilbert

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Answered on 1/19/06, 10:20 pm


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