Legal Question in Consumer Law in Florida

Re: Cancelling a cellular contract early

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There is no law that covers this point. You may wish to complain to the carrier. Keep voicing your complaints daily so that a track record is developed as they rely heavily on their records as shown in their computer. Oftentimes, I find that if you bypass the normal customer service agents and appeal to the "higher ups" you will get better results.

Call the office of the president of the company. You will get an assistant, but he or she will have far greater powers than the normal customer service representative. You may be successful in then having your service cancelled.

Scott R. Jay, Esq.

Re: Cacelling a cellular contract early

I agree with Mr. Jay. You need to make a record in their system of your issues, be professional and polite so they want to help you, and you'll have to insist on terminating the contract. Good luck.