Legal Question in Consumer Law in Florida

Obligation to pay for service call

I purchased a home with a water softner already installed. Two weeks ago the system did not seem to be functioning properly so I called the company and was advised that the water system was still under warranty and was given an appx time and day a tech would arrive.

Whithin a few days a tech arrives and states that'' the water is soft'' and leaves. The following week I get a 99.00 bill for a service charge. I called the company and explained that I had not been told about a service charge prior to someone coming out and that the system was still not working properly. The water softner company advised me that I'' should have known that there would be a service charge for someone coming out''. The water softner company then reduced the charges to 49.00.

I expained that the system is still not working properly and was advised that they could walk me through the fix via the phone.

Am I responsable to pay a service charge that no one told me about?


Asked on 2/22/09, 2:34 am

1 Answer from Attorneys
Raymond LaBella LaBella Law, P.L.

Re: Obligation to pay for service call

Well, I sure wouldn't pay it.

1. You were verbally told it was warranty work.

2. You did not receive any real service.

For $49, they'll most likely just turn it over to a collection agency and add interest and late fees. I would most likely demand they write it off or I would file a complaint with Better Business or something like that.

Regrettably, water softener companies are generally notorious for stuff like this.

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Answered on 2/22/09, 11:21 am


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