Legal Question in Consumer Law in Florida

Reservation cancellations

I had a reservation with a company and had to cancel. I never got a refund so I asked why and they responded with;

Cancellations or changes made before 04:00 PM (Eastern Standard Time (US &

Canada)) on 02/14/2008 are subject to a 100% Cost of Stay penalty.

It was my understanding that they had implied a cancellation on the 14th would be non-refundable. Is their policy incorrectly stated? Shouldn't it be worded to clearly state before the 14th?


Asked on 2/07/08, 2:48 pm

1 Answer from Attorneys

Alan Wagner Wagner, McLaughlin & Whittemore P.A.

Re: Reservation cancellations

Sounds like you are out of luck under the cancellation policy. You should have asked about this at the time of cancellation.

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Answered on 2/09/08, 5:37 pm


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