Legal Question in Banking Law in Georgia

To Mr. Scott B. Riddle, LLC: I Apologize for any confusion - (1) Yes as I mentioned when filling out the application I discovered the $50 fee statement in the application and pointed it out to her. I told her that if there is a fee I do not want your card. She assured me that their bank do not charge any annual credit card fee. (2) The approval process took about 9 or 10 months. After I received the card, I used it for a $10.67 purchase. However, before I received my first statement for this charge, I received another statement in the mail for the $50 annual fee. (3) 10/12/15, I immediately called the bank and explain that their rep told me that there was no fee and asked could she wave the fee. She asked for the reps name and agreed that fee should be waved and gave me the name of the person authorized to wave the fee. (4) 10/12/15, I left authorized person a VM. 10/14/15 I left detailed VM to authorized person explaining what happen and requested that she wave the fee. (5) In November I received my statement and paid the $10.67 charge in full. Also I notice that the $50 fee had not been removed and also began receiving letters about additional charges being added (interest and late fee) to my account for the $50 fee. (6) 12/23/15, I when to the bank and met with the authorized person. She asked the reps name and agreed that the fee should be waved, because of what their rep told me. She assured me that the fees would be waved 12/28/15. (7) 1/13/16, I received a letter saying that the bank decided to send my account to a collections department for immediate payment of $119.78.

What recourse do I have at this point? Thank you.


Asked on 1/25/16, 10:39 am

1 Answer from Attorneys
Glen Ashman Ashman Law Office also dba Glen Ashman Attorney

You have no legal recourse. Regardless of what anyone promises, the written card agreement controls. In fact, when you read it, it will very possibly say that. Regardless, pay it off immediately. The late payment will ding your credit score for years, costing you dearly in future loans.

You may be able to talk high ups at the bank to waive fees. Do not expect the customer service phone number or bank manager to solve it at this point. Get the phone number and street address for the CEO of the bank. Send him a paper later, and follow up with a call. But if they fix it, it will be to keep a customer, not for a legal reason. Be sure to ask them to delete negative reporting on your credit report.

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Answered on 1/25/16, 11:43 am


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