Legal Question in Business Law in Georgia
If a gift certificate has and expiration date can the merchant claim it is no longer any good and pocket the value of the gift certificate? I spent $ 120.00 on two dinner certificates and the owner said " Sir you have two pieces of paper that have no value they expired "
Cab
3 Answers from Attorneys
With a few exceptions in some states, yes. This is (or should be) understood when the gift card is purchased. Gift cards and certificates are often poor choices for this reason.
Why you expect a gift certificate to be valid after it expires? They mean what they say.
Legally, with a few exceptions that apply to some gift cards rather than certificates, they do expire and you must use them in time.
Having said that, it is poor customer relations, and you should post your experience on all the local review sites so that others know the restaurant is going to stand on the law rather than customer relations.
As a Franchise Attorney familiar with gift certificates in food chains, I can say the the expiration date is really a customer service issue. If you explain why you were not able to use it on time, they will usually give a new certificate. But that's up to the particular restaurant. Remember public relations works both ways - and a restaurant doesn't want public complaints. Consult with a good business or franchise attorney in your area for specific advice.
Mr. Franchise - Kevin B. Murphy, B.S., M.B.A., J.D.
Franchise Foundations, a Professional Corporation
Related Questions & Answers
-
An ex-employee had been calling current customers, telling them that she was... Asked 8/24/11, 11:19 am in United States Georgia Business Law
-
Where do you go to seek a fair resolution of your legal dispute Asked 8/20/11, 11:38 am in United States Georgia Business Law
-
My company was contracted for a job in Upholstery in Savannah,Ga by a company in... Asked 8/19/11, 3:20 pm in United States Georgia Business Law
-
My previous landlord is suing me for what he calls back rent. I owe approx... Asked 8/16/11, 2:18 pm in United States Georgia Business Law
-
I am the plaintiff and filled suit against an individual for services performed.... Asked 8/09/11, 4:14 pm in United States Georgia Business Law