Legal Question in Business Law in Georgia
I purchased a five year / 100,000 mile after market auto warranty over the telephone before deploying and was told multiple times by the salesperson that there would be a prorated refund if I canceld the warranty prior to the term ending based on mileage or time whichever was less money. Upon purchase, I was given contact numbers and a warranty number, but I never recieved a paper contract. I just traded in that vehicle, and when I called to cancel the warranty, the rep told me that I would receive the refund, prorated to reflect 19 months or 29,000 miles, in about 6-8 weeks. 4 weeks later, I recieved a call from the company saying that the contract stated there was only a refund within the first thirty days. The line requiring my signature says "Per Telephone" which signifies that I agreed to the terms put forth on the phone, not the contract that was produced later. I have made several calls over 2 weeks, to no avail. I requested a copy of the recording that was made of the conversation, but they claim there is no recording available. What can I do since it is my word against theirs?
1 Answer from Attorneys
You're likely stuck, but make a complaint with the state office of consumer affairs.
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