Legal Question in Consumer Law in Georgia
On behalf of my elderly Father I contracted with a local cleaning service to do a deep professional cleaning of his unoccupied home in Georgia. The company allegedly cleaned the home three weeks ago. Since that time myself , three other family members, a realtor and a neighbor have all seen the condition of the house and agree that the cleaning job was poor and incomplete. On part of the contract was to clean the garage and windows. These were not touched. I attempted to call the service at the telephone number they provided, daily AM and PM for two weeks afterward and did not get an answer. This week I received an e-mail containing an invoice for the contracted service with a bill of $500.00. The e-mail also contatined a note from the service that they had returned to the home and "did some touching up." I again inspected the house and found the work had still not been performed satisfactorily and was not complete. Upon receipt of the e-mail I have tried to contact the service again by telephone to no avial. I intend to send an e-mail reply expressing my concerns for the poor and incomplete work. I do not feel that my contract with the service was honored on their part and do not therefore think they should be paid for it or at least not paid the full contracted amount. Can you advise as to what recourse I may have in this matter if the service does not resolve the disputed charges and will their be any consequence if I do not pay the bill. Thank you for your attention, Patricia
2 Answers from Attorneys
The answer in large part depends on the wording of the contract, and you chose to omit that from your post.
I agree. I would contact them via email and make an arrangement for partial payment based on what you think the service is worth. Make sure the payment is mark "full and final". Hopefully, you can agree on a compromise. Like any contract dispute, you both may have the right to sue, pursue arbitration/mediation, etc. based on the contents of the contract.
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