Legal Question in Consumer Law in Georgia

My daughter ordered a special event dress from a local retailer December 28. We paid 1/2 of the cost and were told it would be 4 to 6 weeks. The retailer has a sales are final policy that is in extremely small print on the receipt. It is not posted in the store and the owner did not refer to it. It has been 9 weeks and we went to find out why they haven't called us-my daughter is getting anxious to pick out accessories, have it altered, etc. We were told that it was on back order and will come in by 6 days prior to the event. The dress needs altering, and they do not offer this service so it will be impossible to find help for this time period. We asked if we could cancel the dress and place the money on an in store product. Obiously they did not order the dress yet or sold it when it came in to someone else. Other customers who have oredered from the same dress manufacturer within the last 3 weeks have already received their items. The owner refused and said the dress will be in by the use date indicated on the receipt. When asked what date to write my daughter said, "the 17th or the 24th of April". They wrote the 24th, which will put the dress arriving on the day of the event. How or what do I do?


Asked on 2/27/10, 2:53 pm

1 Answer from Attorneys
Scott Riddle Law Office of Scott B. Riddle, LLC

Unfortunately, this was the risk you took. The terms were something to understand before making the purchase, and it was your obligation to ask. Considering the timeline, it looks like the return policy and final date of arrival would have been important to ask about and agree upon. Further, as you state the store does not do alterations, they would not have a responsibility to add that in their timeline.

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Answered on 3/04/10, 3:59 pm


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