Legal Question in Consumer Law in Georgia

Your mother ordered a sofa on sale at Rafferty's Furniture and when she got it in her house, the colors did not look good with her wall color. She called the store and told them to take back the furniture, but they said they don't give refunds on sale merchandise.
Aunt Bessie said she bought a car at Honest Bob's Used Cars on Memorial Drive and she has had it in the shop almost constantly since her purchase, with bad transmission problems and leaking oil.
what consumer law is available in Georgia to protect their rights?

Asked on 4/12/14, 8:29 pm

2 Answers from Attorneys

Glen Ashman Ashman Law Office also dba Glen Ashman Attorney

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The consumer law is to be smart. In both cases here the customer made horrible mistakes.

Stores are not required to give refunds. The only refund policy a store has is the one they give you in writing. Obviously if you may want to return an item you only shop at a store with a return policy.

As for cars, people fail again and again to look. In that car window is a BOLD warning "This car may be a lemon" (the federal as-is sticker). It's there to protect you! Read it. It means the car may never make it off the lot and you should NOT buy it unless (1) the dealer agrees in writing to accept a return after you check it out, or (2) you get a warranty, or (3) you have your own mechanic inspect the car before purchase. Since Aunt Bessie chose to ignore the warning, she is stuck.

In other words, intelligent consumers almost never have these problems. They do the above steps (and also check online ratings and the BBB) before they shop. That is called consumer protection. It's available to your mom, and Aunt Bessie.

Answered on 4/12/14, 8:48 pm

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