Legal Question in Consumer Law in Georgia

I paid $2405.12 for a move that was from hell. Nothing of my personal belongings that were supposed to be on the truck was on it. The company sent 5 men at 200.00 an hour and they were all over the place. I had a mirror pack as part of my move and the driver kept sending the glass back claiming he did not have proper materials to transport that glass which was a lot. I am in the streets begging for my 34 foot extended ladder to be put on the truck and it never was. My washer and dryer and a room full of Christmas decorations were left behind I was stressed to tears so I called the company and asked for a manager and I was put in touch with the operations manager who promised me he would work out something to complete my move if I called him the next morning at 8 am. I was prompt only to be put off after three phone calls. That was 9/9/2014 and today I have never heard from the OM. I was left with half of my house needing to be moved.I incurred great expense trying to move glass and the rest of my things in my car. Gas back and forth through many trips, 10days of rent owed to the new owners because I couldn't get my things out on time. The rental of a truck to move the large items and to pay someone to help me. This was extremely stressful. After calling and being disrespected, hung up on and talked to terribly. I emailed the company to tell them of my intentions and after waiting 15 days to hear how they were going to complete the move I heard nothing so I stopped payment on my check for unsatisfactory services. Now the finance department of the company has contacted me demanding payment of that check. I will pay them but I feel that there should be some co sessions made. I want at least half of my money back. How do I move forward? I am sure that I am within my rights but I don't know what to do now.


Asked on 10/07/14, 1:10 am

1 Answer from Attorneys
Glen Ashman Ashman Law Office also dba Glen Ashman Attorney

The answer will likely be one you greatly dislike. Most moving contracts, and you left out what it says, have limits on liability, especially if you did not buy insurance. Stopping payment on the check without seeing a lawyer was a really bad move; you could be arrested and sued as well. You now need a lawyer to determine how badly you have messed up. Incidentally, email is not a means you would use for formal claims, and likely your contract required you to use another means.

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Answered on 10/07/14, 9:11 pm


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