Legal Question in Consumer Law in Georgia

I took my PC to a local repair shop because the fan had quit working. When I dropped it off, the technician said it would be 5 days to 4 weeks to get it back, depending on whether they had the part in stock or if they had to order it. I called 10 days later to check on the status and was told they had shipped the PC to their home office out of state and it would be at least 4 weeks, perhaps 6 weeks to get it back. I've been calling regularly to check the status and have gotten a different story about where it is and when I would get it back. The latest story is that they are replacing the motherboard and it may be another month or two before I get it back. I didn't authorize any repairs other than the fan. I asked for it to be returned and they told me that since it was non-functional, I would be getting back a PC that was useless. It was working fine when it went in, except for the fan. Is there any way I can demand my PC back immediately in the same condition it was brought in or the value of it? Do I have to wait a certain amount of time before taking them to small claims court if they fail to return it? They keep saying to be patient and I will get it back in perfect working condition but I really don't believe them at this point. I also don't want to wait too long and have them then say I abandoned it.


Asked on 8/23/10, 7:36 pm

1 Answer from Attorneys
Glen Ashman Ashman Law Office also dba Glen Ashman Attorney

Hopefully you dropped it off with a written repair order that spelled out the time, the cost and what would be done. Otherwise there is no way for a court to know what the deal was. If you have that, take them to court if needed. If you don't, you can try, but you'll have a much tougher day in court.

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Answered on 8/28/10, 7:46 pm


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