Legal Question in Consumer Law in Georgia

I purchased an infiniti g35 sedan from a ford deal in 2011. Ive been taken my car to a infiniti dealer since I had the car. I found out last week my car had an extension warranty on 06 g35 sedan / coupe models and I wasn't aware of the issue when purchasing the vehicle or during servicing at my local infiniti dealer. Friday Sept. 5 my car radiator fan became inoperable at the carwash and I watch the radiator fluid flow down the landscape. After getting my car towed back where it was in the beginning (bodywork shop) I did some research as to why my fan completely became inoperable all of a sudden and it was indeed a defect referring to the cooling fan system. After doing research, I found the info on a infiniti forum where individuals had the same issue and they received a notice. saturday morning (Sept.5) I called infiniti usa and they stated they did indeed have an extension warranty on this issue on these year/make/model car. Make this short I was denied even though I had no acknowledgment of this issue. They stated that my warranty expired March of last again (no acknowledgement of the issue). Infiniti USA stated that the extension warranty expired on September 8, 2014 or 100,000 miles the day my car got towed in and was denied because my car had 102,000 even though I beat the deadline which was Sept. 8th, now they don't want to fix the issue and wasn't my fault and I had no idea the extension warranty existed in the first place. Do I have a case?


Asked on 9/10/14, 11:19 am

1 Answer from Attorneys
Glen Ashman Ashman Law Office also dba Glen Ashman Attorney

If the warranty term was 100,000 miles and you had 102,000 you were out of warranty and do not have a case. On the other hand you have a customer service issue where they could choose to say "we want you as a customer" or "we never want you as a customer." Call the corporate office and ask for a Vice President and stress that, and if they say no, simply never buy an Infiniti or Nissan again. You'll find out quickly if the company wants you as a customer.

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Answered on 9/10/14, 12:00 pm


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