Legal Question in Consumer Law in Georgia

Replace TV

I purchased an 52'' Mitsubishi TV (rear projector) that was ''On Sale'' for aporx. $1100.00 in May of 2006 from Fry's Electronics here in Duluth, GA. The first part of January, I had sound, no picture.

4 attempts were made to repair the TV. All failed and Mitsubishi agreed to replace the TV with a newer model. I have a letter of confirmation for the exchange.

Now, Mitsubishi sent an email to me that they will only give me store credit for what I paid because Fry's stated this was an clearance/open box unit.

Mitsubishi had a copy of my receipt a month prior before making this decision. What are my options?

Thank you.


Asked on 3/16/07, 5:15 pm

2 Answers from Attorneys
Scott Riddle Law Office of Scott B. Riddle, LLC

Re: Replace TV

You failed to even mention any warranty, much less the terms. Clearance or open box items often come with different terms for returns or warranties. You agreed to these terms when you made the purchase, as did the store. Read the documents.

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Answered on 3/22/07, 7:57 pm
Charles W. Field Charles W. Field, Attorney at Law

Re: Replace TV

If there is no warranty involved, you might consider getting their attention by suing them in small claims court based on the written agreement you have.

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Answered on 3/23/07, 10:24 am


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