Legal Question in Legal Ethics in Georgia

I live in Georgia and paid a retailer to have hardwood floors installed. We were promised that the floor would be made level and it was not. Now, 28 days later, the floor is popping due to the glue being dry before the planks being laid and planks are splitting near where the floor is unleveled. We called to use the installation warrenty. The manager of the install company came out and agreed that the floor was not installed properly and that the subflooring was not corrected as we paid for however he will not issue a refund. He has only offered to fix the scratch on one half of the floor but not the other, even though he agrees that the gluing process was also wrong over the entire floor. Are we obligated to allow him to "fix" the problem on one half of the floor and take a patch job on the other half or can we demand the refund?


Asked on 3/24/11, 7:57 pm

1 Answer from Attorneys
Glen Ashman Ashman Law Office also dba Glen Ashman Attorney

You won't get many answers as you posted in legal ethics and this is not a legal ethics case.

No one here can answer you because no one here has read the installation warranty. That contains your remedies. If you are dissatisfied, you can do a complaint with the Better Business Bureau and the Georgia Office of Consumer Affairs, or you can sue the company.

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Answered on 3/24/11, 8:00 pm


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