Legal Question in Product Liability in Georgia

my company has a 15 day return policy on broken, defective merchandise. we sold some merchandise and after 3 months, the customer was complaining and is demanding a refund. my customer says that it was defective since the beginning, but she didn't get around to it until 90 days later. do i need to issue her a refund?


Asked on 11/12/09, 9:19 am

1 Answer from Attorneys
Glen Ashman Ashman Law Office also dba Glen Ashman Attorney

The legal answer depends on information you did not give us (how you post and advertise the policy). So I can't address that. Your company lawyer should have advised you on how to post refund policies (and all businesses should have a lawyer).

From a customer service standpoint, if you are a reputable company, you'd do the right thing and do a refund anyway, and instead of having a mad customer bad-mouthing you you might retain a customer.

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Answered on 11/17/09, 9:38 am


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