Legal Question in Business Law in Illinois
Why do companies have the right to record conversations ( for quality reasons ) but refuse to talk to a customer if the customer wants to record that same conversation they had with the company?
I like to record conversations because what companies say and do are two different things.
What are my rights?
Asked on 2/11/11, 11:10 am
2 Answers from Attorneys
You have the right to record conversations as long as the other party(ies) to the conversation are notified and allow it.
Answered on 2/13/11, 12:33 pm
Mr. Messutta is correct. An alternative could be that you advise the company that you decline to give a statement unless they provide you a copy of the conversation.
Answered on 2/13/11, 4:16 pm
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