Legal Question in Consumer Law in Illinois

Mail Order/Internet Return Policy

I have recently ordered some automotive parts from a mail order/Internet retailer doing business out of Illinois.

One of the items I ordered was a set of mirrors. The mounting screws on one of them are not threaded properly and therefor can not be installed. I have contacted the retailer to return the items and was informed that I would have to pay for the return shipping.

This does not seem right. I ordered a product that was not defective... but did not receive what I ordered.

Is this legal? What does California or Illinois law have to say about it, and which state law should be used as the guide?

Thanks.


Asked on 6/28/04, 11:33 pm

1 Answer from Attorneys
Thomas Moens Moens Law Offices, Chartered

Re: Mail Order/Internet Return Policy

I am not aware of any law which would require them to pay return postage. As an analogy, if you buy a defective item at Best Buy, they are not going to pay for your transportation to return it to their store. That said, it is certainly a good business practice to make the customer happy. Ask to talk to a supervisor. Do they really want to lose a customer over a $5 shipping bill?

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Answered on 6/30/04, 9:02 am


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